A gentleman wears a hat when outdoors. Sadly, I lost one of my hats a few months ago. I had an emergency spare hat though, so all was not lost. But now that the season has changed and I need to wear a coat instead of a jacket, I also needed to change hats so as to be wearing the right one to match. So I bought a new hat. This hat, from this interwebnet shop. The hat is of the same high standard I have come to expect from them (this is the third I've bought from them), but what really impressed me was he customer service.
When I placed the order online, including giving them my head measurement, they actually took the time to look up that I was a previous customer, and queried that the measurement I'd given them was a whole 1cm (0.2 in) different from the last time, and which one was correct, had the previous hat fitted OK? I think that I'd measured myself this time with lots of hair, but the previous time shortly after shaving my head. That they bother to do that simple check for their existing customers was a pleasant surprise - I've got far too used to faceless interweb businesses and uncaring shop drones, and it's very nice to come across a business that breaks that mould.
Anyway, after a bit of back-and-forth about hat sizes, it was shipped on Thursday last week, and arrived today. Three working days to get from a small shop in rural Australia to London. That's faster delivery than lots of stuff I've bought from people in the UK!
And it was cheap too!