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Sun, 14 Oct 2007

Ikea suck

My old mattress, after ten years, had given up the ghost. Not only was it not supporting me properly any more, a spring had broken and was poking me with sharp bits of metal. So I went to Ikea's webshite and ordered a new one. I was told it would be delivered the next Tuesday. Fine. I made arrangements to work at home, and it didn't turn up. Not fine.

I looked on their webshite again and found that it was instead going to be delivered a few days later on the Sunday. Fine. Early on the Sunday morning, I looked again to see what time I could expect it. The order had been cancelled. Not fine.

So I phoned them. Apparently it was cancelled by their "payments team" because there was some problem with "verifying" my order. Not enough of a problem to stop them from charging my credit card though, as became apparent when they told me that I would be refunded.

What. The. Fuck?

But I could order from them again, their idiot staff told me, and they were sure it would all work then.

Yeah right. I needed something to sleep on now. The interweb found me Mattressman, who were cheaper than Ikea, and actually bothered to fulfil the order that they'd been paid for.

I have asked Ikea for an explanation of what they were playing at and why I should ever consider shopping there again. Explanation I have received none. Nor do I expect to. So money they shall ever receive none either.

Posted at 22:08 by David Cantrell
keywords: bastards
Permalink | 7 Comments

So the online IKEA experience pretty much matches the in store one then?

Posted by Mark Fowler on Mon, 15 Oct 2007 at 08:59:57


That does sound really rubbish - crap customer service is inexcusable and the main reason I ever boycott companies.

The thing about Ikea though is that their beds/mattresses are a weird Scandanavian size aren't they? Will the Mattressman one fit your bed?

Posted by se71 on Mon, 15 Oct 2007 at 09:06:19


I don't know what astonished me more: that you expected IKEA to do a good job or that your mattress lasted 10 years!

Posted by Geeklawyer on Mon, 15 Oct 2007 at 14:13:58


Mark Fowler

So the online IKEA experience pretty much matches the in store one then?

Yep, you have to page through their entire inventory one item at a time and then get offered a rank hot dog at the end!

Posted by [anonymous] on Mon, 15 Oct 2007 at 15:24:57


It's fun to mock Ikea I know, but even so, I still think they are brilliant. Practically all the furniture in my house will prove this.

Posted by [anonymous] on Tue, 16 Oct 2007 at 09:38:13


It's not fun to mock them. Having to order my mattress from somewhere else because Ikea are hopelessly incompetent isn't fun, it's just annoying.

And anyway, I'm not mocking them. That would imply I was being in some way unfair. Calling them on their crappiness isn't unfair. It's just the truth.

Posted by David Cantrell on Tue, 16 Oct 2007 at 22:53:55


Poor David. IKEA can suck cherries.

I'm with Geeklawyer - I don't know what shocks me, the fact that your mattress did last that long or that you could find a good quality mattress at IKEA. They are the kings of cheap student furniture...

Posted by Mary Kuncaitis on Wed, 17 Oct 2007 at 22:55:05


Sorry, this post is too old for you to comment on it.

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