Customer Service, BA-style
British Airways' "vision" is to "create the best possible airport experience before you fly", according to some bumph they sent me. To do this they have a "new simpler checked and excess baggage policy". I wonder what that new policy is, so reading on a bit ... "the maximum weight per bag will be reduced". The overall effect is that ordinary people will be able to take less luggage.
Obviously, that makes flying so much nicer!
Now I've known for some time that the government basically doesn't want people to fly, and that the method they've chosen to implement this part of their
giving in to terrorists errm, I mean security agenda is to make it as inconvenient as possible. I'd already stopped flying because I quite literally can't take all my valuable items in hand luggage like I used to and I don't trust the baggage monkeys to not steal them / use them as footballs / run them over with trucks / send them to Ulaan Bator. I use Eurostar and other trains, which for the vast majority of my journeys is not significantly more time-consuming, as well as being cheaper and a great deal less unpleasant.
What I can't understand is why an airline would want to collaborate with the enemy in this way and drive even more of its customers away. Although I do note that BA own 10% of the shares in the company that runs Eurostar ...