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Fri, 6 Feb 2004

BT in getting-something-right shocker

Some time in the early hours of Thursday, my phone line died. By the time I noticed I was at work and couldn't do anything about it and in any case, I just thought that it was my DSL router that had crashed. But when I got home at midnight after going to the pub, I found no phone service at all. Phoned BT on my mobile at about half past midnight to report the fault, and then at 10-ish this morning the BT guy came round to fix it. He diagnosed a fault in the exchange, and by early evening it was fixed. Good service!

Posted at 22:14 by David Cantrell